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Troubleshoot your Echo Dot Device and Alexa

Alexa Echo Devices Live Support

Setup your Alexa Echo Device in one click

We help Troubleshooting common Echo Dot issues with Alexa via online chat.


Learn more about your Alexa device, and get troubleshooting tips

Amazon Alexa Setup

Alexa is an amazing revolutionary device which uses speech recognition and performs the various task on a one go. Amazon Echo is accumulating more popularity than google assistant, Cortana or any other voice assistant devices.

It actually works on your commands let say if you say that “Alexa, what’s the weather now?” then Alexa may answer, “it’s scorching hot here in Mexico”. If you say, “Alexa play love me song” then Alexa will play it. Apart from there are so many commands on which Alexa works.

In short, you have to:

  • Connect your Alexa device to the power source.
  • Switch on the device and install the Amazon Alexa app on it.
  • Select the ‘Devices’ icon and ‘+’ symbol.
  • Now Go-through the provided instructions to connect your smart device to the wireless network.
  • Congrats! Your Alexa is all set to use.

We are providing live support for using and troubleshooting common issues with Echo Dot

Live Support for Echo Dot

Having Bluetooth Issues with Echo Dot Device

Set Up Doesn't Work on Your Echo Device

Echo Device Is Having Wi-Fi Issues

Echo Device Can't Connect to Wi-Fi During Setup

Alexa Doesn't Understand or Respond to Your Request

Restart Your Alexa Enabled Device

Reset Your Echo Device

How to Deregister a Echo Dot Device

Green Light Won't Turn Off on Your Echo Device

Yellow Light Won't Turn Off on Your Echo Device

Set Up Your Echo Dot

What Do the Lights on Your Echo Device Mean?

Echo Device Low Power Mode

Update the Wi-Fi Settings for Your Echo Device

Pair Your Phone or Bluetooth Speaker to Your Echo Device

Remove Paired Bluetooth Devices from Your Echo Device

Alexa Device Software Versions

Check Your Echo Device's Software Version

Update the Software on Your Echo Device

Change Your Echo Device's Name

Change the Wake Word on Your Echo Device

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Creative Echo Dot Support Specialist

Lisa R. Boone

Alexa Troubleshoot Expert

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Frequently asked questions

Alexa allows you to ask questions and make requests using just your voice. For instance, you can ask Alexa a question, such as “What is the weather today in New York?”, or tell Alexa to do something, like “Add batteries to my shopping list,” or “Play jazz.” When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon’s cloud so we can process and respond to your request. You access Alexa differently based on the type of device you are using. For “hands free” devices, like the Amazon Echo, you access Alexa by saying the wake word (Alexa, Echo, Amazon, or Computer). For other devices, like certain Fire tablets, you access Alexa by pressing a button.

No. By default, Echo devices are designed to detect only your chosen wake word (Alexa, Amazon, Computer or Echo). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button). You can also configure supported Echo devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking. See the FAQ “How does Alexa Guard work?” for more information.

When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon’s cloud where we process your request and other information to respond to you. For example, when you ask “Alexa, play top hits on Amazon Music” we use the recording of your request and information from Amazon Music to play top hits.

Alexa and Echo devices are designed to record as little audio as possible and minimize the amount of background noise streamed to the cloud. By default, Alexa-enabled devices only stream audio to the cloud if the wake word is detected (or Alexa is activated by pressing a button). When an Alexa-enabled device detects the wake word and begins streaming audio to the cloud, Alexa performs a “cloud verification” of the wake word using the more powerful processing capabilities of the cloud to double-check the audio to confirm detection of the wake word. If the cloud verification does not also detect the wake word, Alexa stops processing the audio and ends the audio stream to the cloud. If Alexa confirms that the wake word was spoken, Alexa will continually attempt to determine when your request has ended and then immediately end the audio stream.

When you delete voice recordings associated with your account from Voice History, we will delete the voice recordings that you selected and the text transcripts of those recordings from Amazon’s cloud. If you choose not to have any voice recordings saved, the text transcripts of your requests will be retained for 30 days, after which they will be automatically deleted. We retain those text transcripts to allow you to review the requests you make to Alexa in your Voice History, and to improve your Alexa experience and our services. You can delete the text transcripts at any time in the Alexa app by going to Settings > Alexa Privacy > Review Voice History.

What is an Amazon Echo Dot? Echo Dot is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set music alarms, read audiobooks from Audible, control Amazon Video on Fire TV, and much more.

When you want to use Amazon Echo Dot, simply say the wake word, “Alexa,” and the Amazon Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.

Alexa is Amazon’s voice service, accessed through the Amazon Echo Dot.

An intent is what a user is trying to accomplish. Utterances are the specific phrases that people will use when requesting Alexa.

Yes. You can connect compatible smart home devices to Alexa. See https://www.amazon.com/alexasmarthome for compatible smart home devices.

Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras, and thermostats. See compatible smart home devices.

Yes, Wi-Fi is required when using Alexa and the Echo Dot.

Contact Amazon’s customer service, and they’ll be more than happy to assist you.

Yes, you can turn off the microphone on the Amazon Echo Dot by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button until you reactivate the microphone by pushing the microphone on/off button again. Even when the device’s microphone is off, the Amazon Echo Dot will still respond to requests you make through your remote.